As the name of the article indicates, this weekly blog post is dedicated to the advantages of VoIP over the use of regular, land-line phone numbers. If you dont know what VoIP is then please do continue reading this post. here is the definition of the foundation, on which the majority of the services that AddSource provides are based:
VoIP stands for Voice over IP where “IP” means internet protocol, hence VoIP is a technology which allows us to leverage the power of the internet and provide telephony services at extremely low rates and a host of two way multimedia functionality.
“Voice over IP (VoIP) is a methodology and group of technologies for the delivery of voice communications and multimedia sessions over Internet Protocol (IP) networks, such as the Internet. Other terms commonly associated with VoIP are IP telephony, Internet telephony, broadband telephony, and broadband phone service.” (Wikipedia)
In short, when it comes to AddSource, “VoIP” stands for the use of virtual phone numbers, which offers a multitude of options that are not available when regular landline phone numbers are used.
These options allow to track, save and analyze all the incoming phone calls and learn about the real needs of potential customers and the ability of the dispatchers who answer these phone calls to convert potential customers into paying clients.
The main advantages of the use of VoIP are the following:
- With all due respect to any other options, stability is the most important factor, when it comes to phone-based services. You can rest assured that once you use AddSource’ VoIP services, the most reliable infrastructure is used, so each and every incoming phone call that is addressed to your virtual phone numbers will reach its destination and will be documented, even if it’s it remains unanswered by you or your employees.
- It takes only a few seconds to create a new phone number, through the AddSource system. These numbers can be either Toll Free (800) numbers, or local numbers. To create a virtual phone number that includes both the area code and the prefix that match the area where your business is located, is as easy as to create a Toll Free number.
- Remote Call Forwarding is possible and very easy to do! This option allows you to forward any of your numbers to the same destination. It’s especially useful for those who want to use a different phone number for each campaign, in order to learn about the functionality and profitability of each one of them.
On top of that, you will get all the information about your incoming calls, such as the total number of incoming calls that each campaign provides, the number of valid calls, as well as unanswered and busy calls. All the phone calls will be saved on our virtual Cloud Call Center and you will be able to listen to all of them, whenever you wish.
This will help you to find out what your dispatcher should and should not say to customers, in order to give them a better idea about what your business has to offer and in order to convince your potential customers that they should use your services, or buy your products.
Last but not least, all these options are provided through a very user-friendly interface, which can be accessed 24/7, from your computer, tablet or smartphone. Should you have any questions about our services, you will get all the answers you might be in need of, once you contact us!
