Your e-mails also count!

E-mail on Call Tracking

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So far, we have introduced various phone calls-related features and related tips in our blog, which are meant to help our customers to get the most out of their cooperation with our company.

This blog post is dedicated to a new feature that we have to offer, which is the incoming e-mails tracking option. These statistics will help you to get a better idea about the functionality of your business, as well as about what your clientele is looking for.

Moreover, an incoming e-mail is a proof of interest from the customer’s side, which can also make it easier for your dispatcher to communicate with the customer, so the importance of taking your incoming e-mail messages into consideration is rather high.


As you probably already know, our phone calls reports include not only information about the total number of your incoming calls, but also all of the following details:

  • Number of unanswered calls
  • Number of busy calls
  • Each call’s duration
  • Valid calls


Basically, the conversion of your advertising effort can be measured as easily as the total sum of money that you invest, divided by the number of your valid calls. The higher the percentage of valid calls gets, the more profitable will advertisement become for your.


Our e-mails report feature was tested during the last few months, in cooperation with numerous customers. The conclusion that it led us to is that an incoming e-mail can definitely be counted as a valid incoming call and, in many cases, it’s even easier for a dispatcher to convert a potential customer into a client, who will use your service and pay money for it.


A person who sends an e-mail message is usually not as much in a rush as someone who calls your company directly might be, so it’s easier to correspond with them and to convince them that you can fulfill the needs that they have. Contact us today for any questions related to our e-mail report feature!

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