Cloud Call Center Advantages


Storage Space

Our recordings center provides you with unlimited storage space for all your inbound call recordings and reports.

Customization

The AddSource platform allows you to set-up call rules and monitoring tools. In addition, we offer a variety of services that range from call tracking to providing virtual numbers.

Increase Performance and Productivity

Improve your operational excellence in terms of performance and productivity by reviewing call recordings and evaluating performance.

Get In Control

Follow the day to day activity of your dispatchers and receive live data about vital statistics.


System Dashboard Screen

Virtual Call Center Features

  • Real time dashboard
  • Call volume by hour/day/week/month
  • Answering time and average duration reports
  • Call recording
  • Call marking and saving
  • Custom greeting
  • Block numbers (unwanted or spam)
  • Cloud solution – all information is stored on cloud
  • Access level
  • Internal access to full call logs
  • Download and export reports and calls
  • Whisper (call announce)

How Does It Work?


Call Center Setup

By directing AddSource' virtual phone numbers to your main phone line you will receive a complete cloud call center solution and features. Your incoming calls get recorded and you are able to login and analyze your call center performance.

Access level

Allow managers limited access only to the data they need such as call histories and call recordings. With AddSource' platform, it is possible to find any call recording, even if the call occurred a year ago - saving time and efforts handling call-backs or claims.

Training And Quality Assurance

One of the most critical factors in a call center is employee training process. AddSource' "mark for training" feature makes it easy for you to make sure your new agents are ready when they start handling incoming calls.


Reports Screen

Analyze Call's Volume


Virtual Call Center Features

  • Real time dashboard
  • Call volume by hour/day/week/month
  • Answering time and average duration reports
  • Call recording
  • Call marking and saving
  • Custom greeting
  • Block numbers (unwanted or spam)
  • Cloud solution – all information is stored on cloud
  • Access level
  • Internal access to full call logs
  • Download and export reports and calls
  • Whisper (call announce)